Service Engineer

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• Responsible for technical support to mainly distributors and dealers within designated EMEA countries.

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• Maintains external contacts with customers by telephone, e-mail and personal visits for their service requirements, warranty handling, returned goods and to provide advice and product support.

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• Maintains internal contacts with Sales, Engineering, Parts and other members of Customer Service Department for coordinating complaints, modification projects, product service and warranty activities.

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• Assists in pre- and post sales actions and new product launches.

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• Responsible for the handling of warranty claims for designated customers.

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• Investigates service complaints, proposes and discusses follow-up recommendations with the Assistant Manager and implements them.

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• Troubleshooting and possible repair of (field) problems.

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• Signals problems, developments, information on competitors and such and reports on these.

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• Supports and supervises field testing, field campaigns, repairs of transport damage and incomplete deliveries when required.

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• Supports distributors in establishing, expanding and improving quality of their dealer network.

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• Evaluates distributor and dealer performance in cooperation with management.

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• Provides and processes data for warranty and service reporting.

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• Supports training activities for distributors and dealers.

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• Plans and implements in his area improvements based on annual Departmental Plans.

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• Maintains communication and business contacts with support staff in Yanmar Japan supporting Quality Assurance and Engineering activities.

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• Relevant technical education (electronical, mechanical engineering) at MBO4 or higher level, preferably with commercial touch.

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• Knowledge of and/or experience in (industrial) diesel engines and power products.

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• Work experience in B2B environment, preferably 3-5 years in a technical business with commercial insight.

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• Flexible and hands-on approach with customer interest in mind.

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• Languages: written and spoken English. German is a plus.

Workbase is in Almere, candidates must live within an acceptable distance and must have a permanent residence- and work permit.

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• A truly international organization with respect for each culture and space for individual development.

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• A job in a dynamic environment where every day is different.

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• Freedom to take initiatives and express ideas.

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• Motivated and open colleagues who will welcome you.

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• Quality products with a reliable and excellent reputation.

YANMAR is a stable, solid employer and offers a competitive benefits package incl. a flexible worktime system.

Yanmar Europe BV is a subsidiary of Yanmar Co. Ltd., a Japanese family owned business. Yanmar , founded in 1912, is producer of diesel engines and components, as well as agricultural machinery, mini-excavators and micro cogeneration units. The engines are used in a wide range of applications for the agricultural, industrial construction and marine markets, both commercial and pleasure.rnrnApproximately twenty thousand people work for the group worldwide, in Asia, the Americas and Europe.rnrnYanmar Europe is located in Almere, the Netherlands. Activities here include the sales of diesel engines, agricultural machinery and micro cogeneration units to the European and African markets, the assembly of marine engines and the sales and supply of spare parts.rnrnYanmar is an international operating ánd thinking organization where different cultures and nationalities are appreciated. Yanmar is known as a well-established brand ánd wins golden opinions because of its client orientated and subservient attitude towards its customers.