Compact Equipment - News Release
Online Training, Yanmar Diesel Indonesia’s Strategy to Develop Quality Technicians and Dealers in the New Normal Era
August 18, 2020
PT. YANMAR DIESEL INDONESIA
Jakarta, 18 August 2020 - Amid the new normal phase that has been launched by the Jakarta government since last June, PT. Yanmar Diesel Indonesia (Head Office: Depok, Indonesia, President Director: Kai Yasuda), a subsidiary of Yanmar Co., Ltd., continues to renew their business plans in moving forward. For the sake of continuing to improve the ability of PT. Yanmar Diesel Indonesia (YADIN) personnel and continue to maintain their wellbeing in accordance with the health protocol, online training is commenced as an alternative to face-to-face training.
Prior to the online training, YADIN had been active in training the technicians and dealers directly through a training program called the Development Program. According to Mr. Jati Pralistyo as the leader of YADIN's CS team, "with the current condition of the COVID-19 outbreak and with the Large-Scale Restrictions (PSBB) regulation, to fill the Development Program vacancy, online training is regarded as the best solution for training while still following protocols".
This online training which has been held since June is intended for YADIN’s technicians and dealer technicians who deal directly with YANMAR product users. This program aims to increase capabilities and add insight related to product support used by the customers. With this program, it is expected that there will be world class technicians who are competent in terms of hard skills and soft skills.
During the training, "Google Classroom" is utilized as a substitute for face-to-face training. After taking attendance, a Pre-Test will be conducted to find out how seriously the trainees prepared for the training and to review the participants' shortcomings. Followed by explaining the purpose of the topic, delivery of material, Q&A session, and a Post-test to see the best performing participant of the day. After discussion of the Post-Test questions, the training will be closed by an evaluation from the participants.
The training material covers theories and systems such as basic mechanisms on how to read fuel, oil & water specifications; basic technical services, and computer-based practices. "Now, the online training only covers 3 of 9 modules (33%) of the total training that was planned. Through this online training, we hope our technicians and dealers could get the basic theories needed to serve customers professionally. In the future, we plan to provide assemble & disassemble video tutorials that can support direct technical training, "said Mr. Jati Pralistyo.
In addition to online training for technicians and dealers, YADIN also maximizes digital promotion activities to maintain relationships with customers. Every Friday, YADIN sends digital technical tips material such as banners and broadcasts via WhatsApp. In addition, YADIN also plans to provide interactive digital programs in the form of video tutorials such as how to use the GPS function on SmartAssist for users and dealers. The material will be uploaded online which will be accessible anytime, anywhere.
Through online training and digital promotion activities, PT. Yanmar Diesel Indonesia wants to prove that the Indonesian agricultural industry is advanced compared to the stigma circulating in the community regarding the lack of ability and competence of Indonesian farmers in the digital field. By commencing 360 communication from traditional to digital promotions, YADIN demonstrates a new spirit in the new normal era by being more creative and trying new ways of conveying messages from the company to various parties.
YADIN's decision to commence various online activities can be said as one of their innovations to develop the business and walk steadily with YANMAR's loyal customers. Along with this, PT. Yanmar Diesel Indonesia hopes that the COVID-19 pandemic should not be interpreted as a factor that caused a setback in YADIN's contribution to the development of Indonesian agriculture.
About PT. Yanmar Diesel Indonesia
Established on 17 March 1972, as a joint venture company between the Yanmar Group and a local company. PT. Yanmar Diesel Indonesia (YADIN) is the first diesel engine manufacturer and exporter in Indonesia. YADIN started its manufacturing on June 1973, with a production capacity ranging from 5HP (horsepower) to 30HP. YADIN also expanded its business operations in July 2011 to become a distributor of agricultural machinery. Currently, YADIN operates as a manufacturer of diesel engines and spare parts, as well as a distributor of agricultural machinery. YADIN’s office and factory are located in Depok, West Java.
With beginnings in Osaka, Japan, in 1912, Yanmar was the first to succeed in making a compact diesel engine of a practical size in 1933. Then, with industrial diesel engines as the cornerstone of its enterprise, Yanmar has continued to expand its product range, services, and expertise to deliver total solutions as an industrial equipment manufacturer. As a provider of small and large engines, agricultural machinery and facilities, construction equipment, energy systems, marine equipment, machine tools, and components, Yanmar’s global business operations span seven domains.
On land, at sea, and in the city, Yanmar’s mission of “providing sustainable solutions focused on the challenges customers face, in food production and harnessing power, thereby enriching people's lives for all our tomorrows” is a testament to Yanmar's determination to provide us with “A Sustainable Future.”
For more details, please visit the official website of Yanmar Co., Ltd.
- Note: Information contained in the news release is valid at the time of publication and may differ from the most recently available information.