Selection Report YANMAR ENERGY SYSTEM CO., LTD.

选择报告 03

洋马能源系统有限公司

介绍评估日常活动的工作评估类型选择

Yanmar Energy System Co., Ltd. is a company that handles development, manufacturing, sales, construction, and maintenance service on power generation systems (emergency or regular power generation equipment / cogeneration), air conditioning systems (gas heat pump air conditioners (GHP)), drive systems, solar power generation systems, remote monitoring systems, etc. For “a society that realizes an energy-saving lifestyle,” which is Yanmar’s vision, we provide optimal solutions that meet the challenges of our customers.
Regular maintenance must be conducted to use the air conditioning system and power generation system comfortably and safely. We strive to provide quick and polite support for regular inspections, replacement of consumable parts, and repairs.
For the Service Awards, a total of 3 people were selected from the service staff of 26 support centers nationwide. 1 from the air conditioning system department, 1 from the power generation system department, and 1 from the parts department. Here, the process of selection is explained.
*This selection was held in 2020.

远程监控系统（RESS=Remote Energy Support System）持续监控设备和系统。我们有一个系统可以立即响应任何问题。

选择流程

幻灯片 >>

Primary Examination (Work evaluation)：Screening is based on point evaluation according to the job in each department.｜ Secondary Examination (Work evaluation)：Voting is conducted and selected by the representative of each support center and the head office management department, which often work together in daily operation.｜Final Examination (Contest)：10 people selected from the power generation service department and the air conditioning service department gave presentations.｜ Receiving the Service Awards：The 1st to 3rd place in each category received the Yanmar Energy System's original award, the ES Award. Among them, the 1st place won the Service Awards!

期末考试报告
（空调维修部）

今年，期末考试在网上举行。

2020 年 9 月 30 日。通常，期末考试在评委面前进行，但由于 COVID-19 传播的影响，这次是远程在线举行。 5位通过中考的选手，分别就自己的工作努力和与客户打交道的注意事项发表了自己的看法。
包括每个人选择的主题，解决问题的过程，结果，以及演讲的内容都将根据评估标准进行评判。
既然是自己办公室的介绍，心情自然轻松，但那表情和诚恳的态度却在比赛中。

期末考试由高管根据四类评价标准进行：（1）主题，（2）过程，（3）结果，（4）陈述。

Yanmar Energy System’s original ‘ES Award’ ceremony. The 1st prize winner wins the Service Awards.

宣布最初的“ES奖”，成为在必要和紧急情况下可以展示自己能力的人力资源。

YANMAR ENERGY SYSTEM CO., LTD. handles products such as equipment and machines that support social infrastructure and protect people's property and lives. We hold our own ES Award to be a service staff who can not only listen to customers' voices, think and act (preventive maintenance), but also make daily surveys, diagnosis and suggestions so as not to stop customers.
At the ES Award Ceremony held on another day after the final examination, the 1st to 3rd places were commended, and the 1st place received the Service Awards.

评委评语

洋马能源系统有限公司总部客户支持部部长 - Masahiro KANAMORI 先生: 这是我第三次担任评委。作为YES的独特活动，我们设立了新人奖（入职第三年）和海外特别奖。初、中考采用文献筛选，期末考核根据工作内容、重点、成绩进行。本计划是让期末考试的被提名者在实际评委面前做演讲，但由于 COVID-19 的传播，我们决定不做任何出差，这次是远程举行，但热情完全传达到我们。

I think the Service Awards are a good opportunity to set a goal of daily activities, with the desire to be commended on the spot someday. I would like the award-winning people to be proud in their future work and provide guidance and education for younger generations. In that respect as well, I think it is increasing the value and motivation of the service staff.

Through this Service Awards, it would be great if we could develop people who are willing to improve their skills and who can solve complicated and difficult situations with high technique. In addition, I hope that you will be able to tell this experience to everyone around you, make proposals that will improve the level of the service staff as a whole, and take actions for reforms, and become a human resource who can involve others and work hard to achieve results.