Archive

FY2020

Introduces the winners of Service Awards FY2020

20 companies participated in Service Awards FY2020. The ceremony was held on each company due to the COVID-19 following previous year.

Winners of FY2020

Japan

YANMAR CONSTRUCTION EQUIPMENT CO., LTD.Compact Equipment

  • Yuya Kanehira
    How did you feel when you heard you had won the award?
    I was surprised because I didn't expect to win the award, but I am happy to receive the award as a representative of YANMAR CONSTRUCTION EQUIPMENT.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    For quality problems and sudden failures that occur in the market, we first go to ourselves to solve problems that must be dealt with with a sense of speed.
    It feels great when customers could say, “You came already? Thank you!” I would like to increase this number of cases steadily.
  • Takahiro Nagashima
    How did you feel when you heard you had won the award?
    I was very happy to hear about the award. I gained confidence in the experience and knowledge I have cultivated so far.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    We are conscious of services from the customer's perspective and strive to provide services that satisfy our customers as much as possible.
    When the machine breaks down and I go to the site, the customer looks uneasy, but when the machine is repaired, he smiles and says “Thank you,” which makes me happy. Sometimes I find it difficult to work in a harsh environment such as under the scorching sun or a snowstorm, but the word “Thank you” saves me a lot.
  • Keiji Yamaguchi
    How did you feel when you heard you had won the award?
    I was happy to receive the results of my studies.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    I carry out my daily work with an awareness of gaining as much repair experience as possible and acquiring knowledge. In addition, we strive for reliable defect diagnosis and accurate and careful repairs.

YANMAR AGRI JAPAN CO., LTD.Agriculture

  • Tomoki Fukuda
    How did you feel when you heard you had won the award?
    I was surprised, but I am happy to receive the award. I am honored to receive such an award. I feel that this award is not due to my personal strength, but to the seniors who have taught me and my colleagues who have supported me. I hope to continue working harder with the help of many people.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    In order to eliminate mistakes as much as possible, I try working calmly and work without rushing. During on-site repairs, a breakdown occurred when the repairing work was almost completed. I had to order some parts, but there was also a customer's request to finish it today, so we did our best and had it repaired. After the repair, when the customer said, “Thank you very much. Thank you,” I felt relieved and rewarded that I did my best to repair it.
  • Yuka Dogomori
    How did you feel when you heard you had won the award?
    I was surprised if I could really get it.
    It is not natural that the sales of the branch service business are increasing, but I think that it is because all the employees of the Kobayashi branch provide after-sales service that pleases the customers, and that is the reason why they are attentive to the customers. I will.
    We will continue to work together as a branch office.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    What we are particular about in providing services is to thoroughly manage the number of stocks and handle each part and product carefully.
    What I was happy to hear from the customer was that “even when the person in charge was absent, it was helpful that you all knew the ordered parts.” If the customer is a frequent visitor, we know what they are looking for, so they were pleased to have us being able to respond immediately.
    For the future, I would like to continue working motivated every day so that I can respond to customers' satisfaction.
  • Hikaru Shirouchi
    How did you feel when you heard you had won the award?
    I was surprised, but I'm glad to be chosen. I think this award is due to the efforts of the sales staff who receive orders for maintenance and the clerical staff who handle orders and sales. I would like to continue to make efforts to achieve good results while cooperating with each other as a whole branch.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    I keep in mind to provide service that makes customers think, “Let's ask for maintenance here again” by additionally checking, lubricating, and adjusting visible parts, instead of repairing only the requested contents and parts.
    It makes me happy when customers would thank me at any time, and I'd continue to build a relationship with each customer so that they can speak frankly to me when they see me.

YANMAR MARINE SYSTEM CO., LTD.Engine

  • Daisuke Okubo
    How did you feel when you heard you had won the award?
    I'm honestly happy. I am honored to receive such a wonderful award.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    When the shipowner and the captain said, “Now I can go to work with peace of mind” after promptly responding to the customer's service, quality provision (quality, speed), engine and equipment malfunctions.
  • Akihiro Arima
    How did you feel when you heard you had won the award?
    Thank you very much for choosing me for this prestigious award. I thought that such an honor had nothing to do with me, so I was just surprised to hear the award notification. This honor is not just by my own achievement. I feel that I am grateful to everyone who has guided me and everyone who has supported me. I would like to continue to work hard, valuing the bonds with many people.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    I perform a visual check of the entire procedure during a test run after repairs and maintenance so that customers can return to the water with peace of mind. In addition, during the conversations with customers, I also propose other maintenance too for concerned parts. When the customer says “Thank you” and “I'll rely on you again” after the work. I feel that I gained a little relationship with the customer. It makes happy.
  • Kazuyuki Ikeda
    How did you feel when you heard you had won the award?
    I am glad that the fact that I put customers first, sometimes dealt with troubles day and night, and dealt with them sincerely led to the award, and that what I had done so far was not a mistake. I will continue to find out what customers are looking for and carry it out.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    I have been working for 32 years. What I always keep in mind is that whenever I finish a job, such as inspection activities, cleaning, or painting work at the end of each construction, not to mention when visiting the ship of course, I clean up as cleaner than before.
    I feel happy and rewarded most when customers say “Thank you, please work for me again.”
  • YANMAR OKINAWA CO., LTD.Rikiya Sunagawa
    How did you feel when you heard you had won the award?
    I was surprised because I didn't expect to be selected, but I'm glad that my achievements are highly evaluated. I think I was able to win the award because the support of the people around me helped me grow to this point.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    It may be obvious, but when a customer reports an engine problem, we try to respond promptly.
    When the customer said, “Yanmar is quick to respond!” and “Yanmar is always good for the engine because it solves speedily!”, I feel glad that I was able to provide the service.

YANMAR ENGINEERING CO., LTD.Engine

  • Takako Kato
    How did you feel when you heard you had won the award?
    I was surprised because I didn't expect to receive such an award. I am grateful and honored.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    I believe that smooth support for business is the cornerstone of System G's business. I always think about what I can do plus alpha, and what else I can do.
    When dealing with inquiries and troubles, we aim to resolve them as soon as possible, and we also try to share information within the department.
    I am very happy and encouraged when customers say “It's solved!” and “It's better now.”
    I would like to continue to make efforts so that the business can proceed smoothly.
  • Junko Kabutake
    How did you feel when you heard you had won the award?
    I was surprised to hear that I was awarded the award because I thought I didn't have any chance, but I was happy.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    We are working every day to answer inquiries as soon as possible. We are glad to hear the words of “Thank you” from our customers, and we will continue to do our best to help.
  • Mio Matsunami
    How did you feel when you heard you had won the award?
    I was very surprised to receive the award. I work with the help of everyone around me. I am very pleased to receive the award for my daily efforts. I will continue to do my best to complete my duties without being full of mysdelf from receiving the award.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    In my daily work, I try to increase my knowledge and provide customers with easy-to-understand and accurate information. In addition, we strive to earn the trust of ourselves by responding flexibly, such as by promptly responding to important matters.
    I try to work with an awareness of what I should do to be the best for our customers.

YANMAR ENERGY SYSTEM CO., LTD.Energy Systems

  • Yohei Iwasaki
    How did you feel when you heard you had won the award?
    I felt very grateful.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    When a customer said “I'm glad to have you in charge of us. Please take care of us again next year.”
    When I visited a customer, who was not always a friendly person, to notify I was being transferred, he asked for a handshake and said, “Thank you for always maintaining without any large troubles. Please do your best in your transfer destination.”
  • Jun Tsuriya
    How did you feel when you heard you had won the award?
    I never knew I was awarded until I was on the award ceremony stage (without prior notice). I was very surprised and at the same time I was told that I had to give a speech, so I thought “what in the world should I say...” momentarily. Now I am very honored to be able to engrave my name in the long history of Yanmar, and I am grateful for the establishment of this award.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    I am working with the belief that it will lead to the growth of myself by facing seriously to the work I have been given and asking myself questions. As a commitment, I regard the essence of CS as (communication, complaint handling ability, quick processing ability), and I am faithfully executing it every day while being aware of it, and now I feel that it has naturally permeated.
  • Tomoko Misaka
    How did you feel when you heard you had won the award?
    I was very surprised since I never expected to be awarded.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    We work with the customer in the field first.
    Though I haven't seen the actual machine much and am not familiar with the structure, when I receive a parts inquiry, I try to answer it to the customer after understanding and convincing myself.
    When answering the inquiry, I was happy that the service company said, “Thank you very much, I am grateful.”
  • Yanmar Energy Australia Pty LtdStephen Andrew Wilson
    How did you feel when you heard you had won the award?
    When I was informed that I was receiving the YES Service Awards, I was very honoured and proud. As a service technincian you strive to work to the best of your ability, to be presented this award is the highlight of my working acheivements.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    From commissioning to engine servicing I like to ensure it is done thoroughly, this ensures the unit runs correctly. I enjoy being able to solve customer's problems and having their GHP units running efficiently. It makes me happy when the client requests my services for their equipment.

YANMAR GREEN SYSTEM CO., LTD.Agriculture

  • Nigata Sales Office
    How did you feel when you heard you had won the award?
    ・ I was very happy to see that the efforts of the members to make improvements in their daily work were recognized.
    ・ As the number of existing facilities increases and services become more important, we are very grateful for the award.
    I would like to continue working to improve the service.
    ・ Although we are a small group, we will continue to work hard to win the award again.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    ・ We are always working on services thinking that there should be a solution to resolve the dissatisfaction and inconvenience of our customers.
    ・ We always try to respond promptly and politely to customer requests, and we try to build a relationship of trust by explaining everything (even the things we wish didn’t need to explain).
    ・ I was very happy when the customer said, “It really helps that you are available to respond immediately in emergencies.”

North America / Latin America

YANMAR AMERICA CORPORATIONAgricultureCompact EquipmentEnergy SystemsEngineMarine

  • EVO center, Technical Training Instructor, ESJoe Thomas
    How did you feel when you heard you had won the award?
    I felt excited and proud. I am thankfull to be surrounded by a great group of people that have emopowered me and supported my efforts to succeed. This is proof that hard work and dedication does not go unnoticed.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    I enjoy interacting with our dealers and customers regardless of the situation. Providing top notch service and honesty is key to a happy customer. A genuine Thank You with a smile from a customer lets me know they are pleased with our service. That's what really makes me happy.
  • Regional Sales and Service Manager, ESEddie Caton
    How did you feel when you heard you had won the award?
    I am honored to win the service awards. I do not look for recognition when performing my job duties, but I appreciate that the company, my peers, and my direct supervisors recognize my dedication to the YANMAR Brand.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    I enjoy when the customer gives feedback to the company, as in letters/emails to the president and Business Unit Manager. I like to see a happy customer when I leave a project location. It is not so much what they say, but how they feel about YANMAR and the dedication that we as a company show to them as a customer.
  • Service DepartmentDorian Templeton
    How did you feel when you heard you had won the award?
    Grateful.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    Service represents Yanmar as a whole. Pleasing the customer is important and gives the service department a sense of pride when the customer is happy.

YANMAR SOUTH AMERICA INDUSTRIA DE MAQUINAS LTDA.AgricultureCompact Equipment

  • Agriculture after sales department and trainingJonas Plá Giesel
    How did you feel when you heard you had won the award?
    I felt so surprised because I have a lot of colleagues that made a good work in YSA, I so glad with this news. I am grateful for this award. Thank You.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    I pay attention in send with precision all technical information to dealers for the best after sale to their customers. I love when the dealer talk about your dissolved problems because i helped them to this.
  • Agriculture after sales departmentMauricio Colabone
    How did you feel when you heard you had won the award?
    I felt very happy and grateful for my project won the service awards contest. I am sure that the greatness and what makes this prize bigger is to outstand myself among so competent coworkers with so great ideas.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    All kinds of feedback are good. Even the not good ones could help us to take some corrective action or think in what point we can develop ourselves and our work.
    But no doubt that what makes us happy in service department are the good feedback, the compliments about our products and our job, is to see that our work contributes in some point for people's lives and families, that Yanmar product has changed their lives.
  • Corpal(Aftersales)Alexandre Tadeu Alves de Souza
    How did you feel when you heard you had won the award?
    It's very gratifying to have this worldwide recognition.
    I thank everyone on the Corpal team, because I recognize that to achieve this result, everyone had the participation and to know that the team work reflected in our good results, it's made me happy.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    Being able to serve the customer as quickly as possible and leave him satisfied with the work provided.
    I am so glad when I receive a call from a customer thanking, acknowledging and congratulating us because service provided.

Europe / Middle East

YANMAR COMPACT Germany GmbHCompact Equipment

  • Yanmar CE Europe Service teamMarcus Botta
    How did you feel when you heard you had won the award?
    We are very pleased that the service team has been honoured with the Service Awards. It was a difficult year with strong challenges. The team was extremely committed and achieved very good results. We are very happy when we can help our customers quickly and effectively and customer asks again for our services. Thank you very much on behalf of the entire team. We look to the future positively and with delight.

YANMAR CONSTRUCTION EQUIPMENT EUROPE S.A.S.Compact Equipment

  • Yanmar CE Europe Service teamAngelo Castiglioni
    How did you feel when you heard you had won the award?
    It's great to work for a company like Yanmar, where willingness is rewarded allowing us to make a difference.
    I am truly honored to receive this Service awards.
    Thanks to the Company and to the Colleagues who have made it possible.

YANMAR EUROPE B.V.AgricultureEnergy SystemsEngineMarine

  • Nicoverken Holland B.V.Owner
    Erik van Krugten , Jeroen van Krugten
    How did you feel when you heard you had won the award?
    We are very delighted receiving the Service awards 2020. We have been Yanmar Service partner for more than 50 years now. All those years we have been and we still are fully dedicated to service Yanmar engines worldwide, 24/7. During recent years we have increased our service level with the extension in machinery of our workshop. We are capable of reconditioning/machining all major engine parts in house. Receiving the Service Awards means for us the ultimate appreciation of the Yanmar organisation for all those years of excellent worksmanship and loyalty.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    We offer a total solution for our customers, next to our dedicated factory trained service engineers, we supply genuine Yanmar spare parts and (used) Yanmar engines. We do have a large number of Yanmar engines and main parts on stock.
    The following feedback which we receive from our customers that makes us happy are: - If our engineer(s) attended the vessel on short notice. - If our engineer(s) completed an overhaul correctly and even in a slightly shorter timeframe than planned. - If the customer complimented us for proposing the right solutions to the existing problem(s). - Our quick response time, Nicoverken strives to answer to an inquiry and/or order within 24 hours. - If we receive a compliment for the fast delivery of the spare parts. - A compliment regarding rapid switching in the planning.
  • MECCANICA GENERALE SNCRepresentative
    Fevola Nicola Vincenzo, Russo Vittorio
    How did you feel when you heard you had won the award?
    We are immensely honored to have received the award. We express all our gratitude and appreciation to Yanmar, a successful company with which we have the pleasure of working for many years.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    High level of readiness.
  • CBL Clive Barford LtdRepresentative
    Bryan Eaton
    How did you feel when you heard you had won the award?
    I felt really pleased and proud both for myself and the service team to have received this award. It goes to show that hard work and dedication ultimately pays off.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    At CBL we strive to give our customers the best possible service, paying particular attention to the quality and speed of repair. Our dealer trained engineers can adapt to any situation and product.
    Positive feedback from our customers shows that we are completing our work in an efficient and timely manner.
    What really makes the team happy is when they hear that the customer intends to continue to use our services for all their future requirements.

YANMAR MARINE INTERNATIONAL B.V.Marine

  • Yanmar Equipment Iberica S,L.Hernán Zwolinski
    How did you feel when you heard you had won the award?
    I felt truly happy and proud even though I was not expecting this event at all. I love my job and being rewarded for doing something I really like is a wonderful feeling. I would like to share this award with the whole team that supports me whenever I need and without which nothing could be done.
    This award encourages me to continue to strive to do better and more for our customers.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    We try as much as possible to listen and truly understand the needs and concerns from our customers. Deep knowledge on the products we sell and also in boating activities is a fundamental key to be able to help our customers to solve and avoid problems. Feedback from happy customers is a wonderful gift for our team and is a good indication about how our products are doing but the feedback that help us to improve our products and service is one of the most important tools we can have. A close and proactive relationship with customers is the better way to obtain valuable feedback.
  • Astillero REGNICOLI S.A.I.C.A.Martin Monteverde
    How did you feel when you heard you had won the award?
    For sure, this recognition caught me completely unaware. By full surprise. I never expected to receive such a distinction from my colleagues at Yanmar.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    No matter how serious - or simple - the situation we're dealing with is, the key thing for me is to keep customers well contained, by keeping a positive attitude towards the problems to solve and an a fluid communication channel with them at all times.
    The best feedback is when I notice the relax coming “back” into their faces. When they say to me that they feel they made the right decision in choosing Yanmar.

Asia Pacific

YANMAR ASIA (SINGAPORE) CORPORATION PTE. LTD.Compact EquipmentEnergy SystemsEngineMarine

  • Engineering Department S/MRicky Chen MaoYuan
    How did you feel when you heard you had won the award?
    I was surprised and felt a sense of accomplishment. I am deeply pleased and honored to receive this award.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    I will usually pay more attention to communication with customers on the field. This usually ensure that they will feel more comfortable and understand more about YANMAR engines. Example like explaining to them by using counterfeit parts, it will reduce the lifespan of the engines.
    There was once a customer told me, “I wished my employees can communicate and work as well with me like you do.” It makes me really happy.
  • Philippines BranchLeonard E Alababa
    How did you feel when you heard you had won the award?
    I feel proud and happy not only for myself but also for the Yanmar Asia (Singapore) Corporation.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    I am very particular to the customers' satisfactory. I always give my best by providing genuine and quality service. I am happy and proud, whenever I feel that the customers are at ease and confident that their engine is and will always be in good condition because of the quality service that we have given to them.
  • Aftersales DepartmentGeraldine Lim Wei Qin
    How did you feel when you heard you had won the award?
    Surprised and happy that I have been nominated.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    When customer is happy and satisfied that spare parts able to arrive to meet engineer schedule to proceed overhauling work on time.

YANMAR ENGINE (SHANGHAI) CO., LTD.Compact EquipmentEnergy SystemsEngineComponent

  • ANHUI JUYANG CONSTRUCTION MACHINERY CO.,LTDGong EnBing
    How did you feel when you heard you had won the award?
    Thanks to Yanmar for this award, this award means a lot as an authorization for Anhui Juyo Service. Service is one of the most important things to maintain relationship. Yanmar also attaches great importance to the quality of service with us, and our goals are in line. By adding good service to Yanmar's good products, the Yanmar brand appears even better.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    Customer was very impressed by the fact that our serviceman quickly appeared on site and provided repair services when their machine suddenly broke down. Especially our micro excavator customers are not very familiar with product repair and maintenance. Customers can be trained in practical repairs, and in the event of a breakdown, our phone or WeChat guidance can help solve the problem.
  • Zhengzhou Jiuzhihe Trading Company Ltd.Ma Qian
    How did you feel when you heard you had won the award?
    It is my great honor to receive this award. I would like to express my heartfelt thanks to Yanmar Group. I hope we can achieve win-win cooperation in the future.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    About Service, Know what your customers want，Serve from the customer's point of view, Treat every user carefully.
    A customer who knows what he wants and is easy to talk to.

YANMAR AGRICULTURAL EQUIPMENT (CHINA) CO., LTD.Agriculture

  • Parts divisionYou Jiaming
    How did you feel when you heard you had won the award?
    I was very happy to hear the award. My effort was worth it. We were able to win the award thanks to the support and help of our colleagues, and to the consideration and guidance of our leaders. I wish to work harder and become an excellent Yanmar person.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    The image of the Yanmar brand is what we are most particular about in terms of service. Customers are important. A good reputation in the market makes the product competitive, and the employees get motivated. A favorite phrase I heard from a customers is “I will always use Yanmar brand agricultural machinery products.”
  • Service divisionYao Zhengwei
    How did you feel when you heard you had won the award?
    I need to learn more scales such as maintenance so that it suits this award and can be a model for services.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    (1) It is the best sales advertisement that the customer recognizes the product quality and service quality.
    (2) It makes me happy when customers say thank you after the service.
    (3) Provide humble services to our customers.
  • Service divisionChen Minghua
    How did you feel when you heard you had won the award?
    I am very happy to hear the award. I couldn't win the contest in 2019. Made a dream come true with own effort.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    Every service is a chance to hear from customers. After the discussion, I realized that most of the customers do not expect anything big. Customers simply wants a easy contact to the service person when a failure occurs and solve the problem by means of phone guidance or on-site repair, so that their work is not affected and the profit is not affected. What I have to do is to take advantage of study opportunities every workday, gain experience, improve my skills, and quickly come up with the best solution in the field. After solving the problem, I feel happy when customers say “thank you” and “glad I met you.”

YANMAR AGRICULTURAL MACHINERY (KOREA) CO., LTD.Agriculture

  • Jo Younggon
    How did you feel when you heard you had won the award?
    I was waiting to be selected since the service awards began, but when I was actually notified of the award, my feeling was complicated because I know that there are colleagues who are more capable in their respective positions and environments. However I am very grateful to be able to win the award by recommendation from such people. We will continue to push forward with this award as motivation.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    What I consider most important in service is in one of Yanmar's guidelines, “Ask yourself what is valuable for customers and provide the most appropriate and best quality solutions.” In addition to this guideline, we also believe that it is important to listen carefully to our customers. We carry out our daily work while adhering to these two principles that lead to customer satisfaction.
  • New Gumi AgencyKwon Deukyoon
    How did you feel when you heard you had won the award?
    I wasn't expecting to be selected, but I am grateful for this essential award.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    Since Yanmar's high quality is recognized worldwide, it is important for our services to overcome that quality and expectations, and I feel that our customers are demanding it. When we repair a machine down defect and explain the cause to the customer, I feel happy when customers say that “we are grateful for the detailed explanation and prompt response.”
  • Seosan AgencyKim Dongjun
    How did you feel when you heard you had won the award?
    I am very happy. I feel it worth working even harder.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    I always try to be able to perform service operations with a smile and polite words, but when I hear words of gratitude and praise from customers that our service is excellent, I feel rewarded and happy.

YANMAR S.P. CO., LTD.AgricultureCompact EquipmentEngine

  • Tongchai Muensaen
    How did you feel when you heard you had won the award?
    Proud of winning the award and can realize own ability and Yanmar product knowledge. It causes me to keep learning and finding knowledge to level up my skills all the time.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    I am happy that the customer believe in after service of Yanmar and give compliment for us when we visit them.
  • Kiattisak Phurappha
    How did you feel when you heard you had won the award?
    I am very happy and excited and never think that I could win the award.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    Customer's satisfaction must come first. To repair and solve the problems quickly is the key to get the higher customer satisfaction.
    Compliments from the customers make me happy and enjoy working.
  • Phairat Karnkaset Co.,Ltd.Teerasak Sirinai
    How did you feel when you heard you had won the award?
    I am very happy and proud of winning the award. I get more spirit to do service.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    It was my dream to do this job when I was a child. I always feel happy to give service for the customers. I would like to utilize the knowledge and experience I have learned inthe training to make our customers use our product correctly.

PT. YANMAR DIESEL INDONESIAAgricultureEngine

  • PT Jatiwaja PratamaRicko Putra Tama
    How did you feel when you heard you had won the award?
    I am proud to be able to attend and complete this training.
    I am very happy and I hope this activity is useful for work.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    Special concern about service in my opinion is customer satisfactionn with 24 hour service or fast response to customer.
    If the customer is satisfied, then the trust in Yanmar's products will be more likely to be used to help with the job.
  • PT Angkasa Mulya TradingSetiawan Sadewa
    How did you feel when you heard you had won the award?
    It must be like and thank you, this is the beginning of work and is still trusted and given responsibility.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    Always standby, fast response and advice to customer.
    Feedback from customer :
    - Heartfelt thanks from customers, when they are assisted and given support for the product.
  • CV Jakarta MesinHerlambang Pramono
    How did you feel when you heard you had won the award?
    I am very happy and will be more excited about the activities Service Awards.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    Customer satisfaction and product toughness with availability service fast response.
    customers are satisfied if the product used is tough.

YANMAR MYANMAR CO., LTD.Agriculture

  • Customer ServiceSoe Oo
    How did you feel when you heard you had won the award?
    I am honored to receive such a wonderful award return to my effort.
    The service awards bring me a lot of motivation and strength to face the challenges ahead regarding service activities to carry out customer satisfaction. And, I feel that I am grateful to everyone who has guided and supported me to achieve YAE first prize and I could study a lot of new knowledges which I never have chanced to study before.
    I am sure that I would like to continue to working hard, valuing the award that achieved with support of Yanmar people.
    And also, I would like to say million thanks to service awards committee for this opportunity.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    I contacted several customers during COVID-19 pandemics and remotely solved many problems of customers that they are facing while maintenance and dealer service are lacking due to travel restrictions. After I solve customers problems by phone call, and/or video call, customer can continue his working smoothly. I feel very happy to enjoy this moment “Thank you very much and let me contact you again” that I gained a good relationship with customers and their peace of mind to contine his business operation.
  • Seinn Yaung So Manufacturing Co., Ltd.Pyae Phyo Htoon
    How did you feel when you heard you had won the award?
    I feel greatly hornored because the the painstakings effort of SYS management and service teams to keep the highest standard of customer service for Yanmar machines has finally paid off.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    We make sure that our Yanmar customer receive proper periodical maintenance, repair and warranty services strictly in accordance with the service and warrany policy which is comprehensive and empathetic to the machine owners. I feel proud that the customers heartily appreciate SYS service in both conventional and crisis (COVID-19) times. A common customer feedback, that makes us happy, is that the customers enjoy the best value for the money with the Yanmar tractors and combine harvesters which SYS delivers.
  • Seinn Yaung So Manufacturing Co., Ltd.Nyein Myat Win
    How did you feel when you heard you had won the award?
    I am extraordinarily proud for Seinn Yaung So Manufacturing Co., Ltd.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    We alaways pay special attention to deliver the spare parts to the customer as quickly as possible. I am particulary delighted to hear that our customers would always recommend their family and friends to buy Yanmar machines from SYS because of fast and efficent spare parts supply.

YANMAR INDIA PRIVATE LIMITEDEngine

  • Industrial Engine Business (IEB)Satyanarain Prajapat
    How did you feel when you heard you had won the award?
    I am very haapy and gratefull to Yanmar as my efforts are apprecitead and awarded.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    The Service started from 'CUSTOMER' and End with 'CUSTOMER'. “Everthing is CUSTOMER in our business”
    I thought like...My Customer, My Company & My Machine…….
    When we heard from customer as we save his time, money, minimuzie machine BD time, increased the techanical competenacy, give instanant responce, Suply spare parts within commited time and at all “we stand with customer in every situationare,” these feed back really makes me very happy.
  • Industrial Engine Business (IEB)Ashok Sammeta
    How did you feel when you heard you had won the award?
    I feel very happy and its pleasure for appreciation my work.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    I am working different OEM and application. Customer was very happy on product quality and in timely support on service issue.
  • Large Engine Business (LEB)Madhusudan Upadhye
    How did you feel when you heard you had won the award?
    It was such a privilege and honour to be even shortlisted, never mind winning. It gave me feeling that my hardwork & extra hours of work has been finally rewarded.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    I feel happy to ensure that the customer has the best experience possible. I’ve learned that by listening to the customer’s concerns, desires and perspective, I’m able to figure out the best way possible to solve any issues that come up. I especially enjoy when I get to help a customer find a solution they didn’t even realize was possible.
    It gives me great sense of happiness when a customer recognises our effort & thanks for it.

YANMAR COROMANDEL AGRISOLUTIONS PRIVATE LIMITEDAgriculture

  • Sales & ServiceSufiul Haque
    How did you feel when you heard you had won the award?
    Feels good and motivating to do more for the benefits of the company.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    Performance of the machine is good. This feedback is making me happy about Yanmar.
  • Quality ControlKashyap K.N
    How did you feel when you heard you had won the award?
    It’s an absolute honour. So inspiring and a great recognition of the work we do. Personally motivating to learn more and share the knowledge with everyone in grow the business.
    What do you particular attention to regarding service? Tell us the kind of feedback from customers that makes you happy.
    Some feedback such as the ease of operation and more power compared to competitors makes our customers feel proud to use our machines. Also, the immediate response from the field team and HO is helping our customers to gain confidence in Yanmar. Such kind of feedback makes me feel happy about service.

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