선발보고서 01

YANMAR AGRI JAPAN CO., LTD.

국가를 목표로 하는 규슈 지역 대표자 선정 보고

Yanmar Agri Japan Co., Ltd. is a company that provides products and services on agriculture. In Japan, the number of agricultural workers is decreasing year by year, and the cultivating area per capita is increasing. Therefore, we wish an easier farming for a longer time with smart farming that utilizes ICT, such as introducing agricultural machinery. We have systems in place to provide optimal services promptly, such as “Smart Assist” to watch over the agricultural site, “Dr.AGRI” equipped with tools essential for agricultural machinery maintenance, “Remote Support Center” to monitor the condition of agricultural machinery 24 hours a day, and “Agri Support Center” with large machine maintenance factory.
For the Service Awards, a total of 3 people were selected, 1 from the technical employees of the 6 branch offices and 2 from the logistics and maintenance departments. Here, we would like to introduce a Service Contest that selected the technical employee nominees held at the Kyushu branch office.
*This selection was held in 2020.

왼쪽에는 즉각적인 진단 및 수리를 위한 Dr. AGRI라는 차량이 있습니다.

선택 흐름

지점

  • A total of 3 people, including 1 selected at the national convention and 2 selected from the logistics and maintenance department, won the Service Awards!
  • From the representatives selected from each branch office, further examination is conducted and Service Awards winners are selected.
  • 기술 및 제안 능력을 놓고 경쟁한 각 지사 대표를 공개합니다.
  • 2차 예선으로 서비스 경진대회가 각 지점에서 개최됩니다.
  • Yanmar의 독창적인 학업 테스트를 수행했습니다. 1,249명 중 기준점을 통과한 서비스 스태프는 2차 예선에 진출한다.
  • 큐슈 지부 결승 토너먼트 확대!

지점

홋카이도

도호쿠

간토 코신에츠

중부 긴키

주고쿠시코쿠

큐슈

A total of 3 people, including 1 selected at the national convention and 2 selected from the logistics and maintenance department, won the Service Awards!|
      From the representatives selected from each branch office, further examination is conducted and Service Award winners are selected.|From the representatives selected from each branch office, further examination is conducted and Service Awards winners are selected.|Representatives of each branch office who competed for technical and proposal abilities are revealed.|As a second qualifying round, a Service Contest is held at each branch office.|Conducted Yanmar’s original academic test.|Out of 1,249 people, service staff who passed the reference point moves on to the second qualifying round.
  1. 지사 1차 예선(학력고사)
    Yanmar의 독창적인 학업 테스트를 수행했습니다. 1,249명 중 기준점을 통과한 서비스 직원이 2차 예선 라운드로 이동합니다.
  2. 지점 2차 예선(서비스 콘테스트)
    2차 예선으로 서비스 경진대회가 각 지점에서 개최됩니다.
  3. 회사 결선(서비스 콘테스트)
    기술 및 제안 능력을 놓고 경쟁한 각 지사 대표를 공개합니다.
    큐슈 지부 결승 토너먼트 확대!
  4. 전국대회
    From the representatives selected from each branch office, further examination is conducted and Service Awards winners are selected.
  5. 장학금
    A total of 3 people, including 1 selected at the national convention and 2 selected from the logistics and maintenance department, won the Service Awards!

서비스 콘테스트 개요

At the Yanmar Agri Japan Service Contest, in addition to the “general skill (technical part)” required of technical employees,
nominees compete in the usage skill of Yanmar's original service tool “SA-D (Smart Assist Direct)” that supports products with high functions,
and also their “service proposal skill (proposal part)” toward customers.

  • 기술 부분(40분)
    사전 설정된 조건에 대한 기술적 능력을 검사합니다. 심사위원들은 기본기법에 더해 정확성, 손재주 등 5가지 체크포인트를 5단계로 나누어 점수를 매긴다.
  • 제안 부분(10분)
    유지보수 내용 및 예상 금액이 불만족스러운 고객에 대한 대응 능력을 판단합니다. 심사위원은 고객에 대한 제안이 적절한지, 이해하기 쉽고 논리적으로 설명할 수 있는지 등 5개 항목을 모두 5단계로 평가한다.

서비스 경연 보고서

지역 대표는
큐슈 지부 결승에서 선출.

2020년 11월 13일(금), YANMAR AGRI JAPAN CO., LTD., Kyushu 지사 내 농업 Solutions Center에서 YANMAR AGRI JAPAN Service Contest의 Kyushu 지사 선발 토너먼트 결승전이 개최되었습니다.
큐슈 지사 소관에는 202명의 기술 직원이 있습니다. 이 중 엄격한 선발을 거친 우수한 기술 직원 3명이 이날 전국 대회 참가 티켓을 위해 뭉쳤다.
3명 중 1명만 차기 전국대회에 진출할 수 있다. 대회는 참가자와 심사 위원 모두의 진지한 관심 속에 진행되었으며 2020 년 큐슈 지역 대표가 결정되었습니다.

일상 활동을 가정하여 기술 능력 및 제안 기술을 검토합니다.

The competition at Yanmar Agri Japan was in two parts. A “technical part” to check technical abilities and a “proposal part” to look at proposal skills in certain conversations.
“Technical part” was held outdoors. Machine troubles are to be solved technically. In addition to the normally used tools, the judges see whether they can use the functions of Yanmar’s original service system “SA-D (Smart Assist-Direct)*” for a quicker and safer repairment. Based on the examination sheet, judges score the process of finishing in time while utilizing daily knowledge.

In the “Technical part”, examination is carefully done including what kind of tool was used and how it was used.

“Proposal part” was held indoors. A role-playing system was adopted in which other Yanmar employees acted as customers and contestants served them. The point here is whether the staff is able to serve a customer dissatisfied with the estimated price so that they can understand and make a deal. Contestants provide explanations that are easy for customers to understand and convince, while presenting quotations and materials prepared in advance. It is an important examination for us to explain carefully what part of the machine needs repair and what caused it to break down, because this can lead to our trust.

In the “Proposal part”, Q&A session after the announcement was lively.

국민 여러분께 희망을 드립니다.

It was November... but sunny as it can be. All were sweating at the contest. During the examination, other sales staff members were also watching seriously, and it seemed that they were looking for something that they could incorporate or refer to. In addition, the judges that gathered from within the jurisdiction of the Kyushu branch office for each department are also conducting the examination sincerely with a fair eye. It was a contest where anyone could feel the unwavering passion from all the people involved.
At the award ceremony, Mr. Kanaizumi, who was last year’s winner who participated as a judge, encouraged Mr. Nakazono, the representative of the Kyushu area. “The good atmosphere of your store was shown by the words that you strongly responded to a customer in the proposal power part ‘Leave it to Yanmar’. Please do your best for the national competition.” President Sugiyama, who also participated as a judge, closed the Service Contest Kyushu branch final tournament “I think it's a lot of detailed work, but you’ve been working hard and I've learned a lot too.”

큐슈 지역에서 선발된 나카조노 씨(중앙).
  • * 참고: SA-D는 Smart Assist-Direct의 약어입니다. 엔진 및 전기 시스템의 현재 상태 관리, 고장 및 부품 교체와 같은 유지 관리를 지원하는 Yanmar의 시스템입니다. PC나 태블릿에서 확인 및 조작이 가능합니다.

참가자 인터뷰

  • 오이타 북부 블록 다카다 지점
    요코테 다이키 씨
    기술직이 된지 4년이 되었습니다. 지난번부터 계속해서 이번 서비스 콘테스트에 참가하고 있습니다. 지난번과 내용이 다르고 배울점이 많습니다. 우승을 하게 된다면 함께 응원해주시고 응원해주신 지부 회원님들과 상금을 나누고 싶습니다.
  • 구마모토 사쓰마 블록 미야노조 지점
    나카조노 아사히 씨
    봉사 대회에 참가한 것은 이번이 처음이었습니다. 나와는 다른 다른 참가자들의 실무 능력을 가까이서 볼 수 있어 좋은 자극이자 공부였다. 고객과의 실제 접촉은 기술직 직원으로서 진정한 기쁨이므로 이 경험을 서비스로 돌려드리고 싶습니다.
  • 사가블록 아리타점
    니시카와 아키라 씨
    예선을 통과한 후 더 많은 연습과 연구를 통해 이번 대회에 도전했습니다. 나는 수십 년 동안 일했고 경험과 반성 포인트를 활용할 수 있다고 생각했습니다. 참여만으로도 얻을 수 있는 지식과 경험이 있으니 아직 경험이 없으신 분들의 적극적인 참여를 부탁드립니다.

심사위원의 코멘트

YANMAR AGRI JAPAN CO., LTD. 서비스 사업 추진과장- IYAMA Akihito 씨
I have been a judge since the first contest. This year, the schedule was difficult to decide due to the influence of COVID-19, and while the preparation period was short, it was a tournament where I could feel that the technical employees were enthusiastically practicing and studying. Although there are still many improvements, Service Contest and Service Awards are opportunities to reconsider the methods of daily maintenance and communication with customers. I would like you to take pride in being a technical employee here in Yanmar with safety first and work hard.