I would like to thank you for your continued patronage of Yanmar products and services through Yanmar Group companies.
In recent years, the diversification of customer needs and the evolution of IoT technology have created a need to provide added value in the after-sales service field that leads to true solutions to customer issues.
Since its establishment, Yanmar Global CS Co., Ltd. has been responsible for the after-sales service of the Yanmar Group. In order to realize "No Downtime Service" the company has been identifying efficient service tools, speedily supplying repair parts, maintaining timely information on repair parts, producing service documents essential for after-sales service, and providing after-sales service-related products.
The Yanmar Synergy Square, our headquarters located in Amagasaki City, Hyogo Prefecture, is a base for improving customer satisfaction on a global scale. With the "Remote Support Center" for monitoring customers' valuable machines and touring floors for customers under the theme of "Service Information Hub”, visitors will be able to see the history of Yanmar's services, the current global service development, and the near-future services. I hope that all of you who patronize Yanmar products, and our business partners will visit our facility and experience Yanmar's concept of service.
We look forward to your continued guidance and encouragement in the future.
YANMAR GLOBAL CS CO., LTD.