The back office is a combined workspace for all of Yanmar's business operations. Through complex data analysis and a proactive approach to customer feedback, we will continue to provide an unsurpassable competitive advantage to our customers.
Remote Support Center
To ensure that your job runs smoothly, there isn't a moment in the day where your equipment isn't being thoroughly analyzed by our state-of-the-art technology. In the event that an unexpected blackout occurs, back-up generators take over to guarantee unlimited connectivity.
3 separate systems are available based on your specific industry, giving you non-stop service to make the once impossible limitless in possibility.
In 1984 we started off by providing 24 hour remote support via the telephone line for generators on an isolated island in Okinawa, Japan. Fast forward to the present, we now provide comprehensive services and advanced management for continuous operation generators and gas heat pump air-conditioning systems.
Ships Supporter was developed in 2006 to strengthen onshore assistance of marine engines. Progressively widening our scope, we currently employ cutting-edge data analytics to provide optimum onshore support for ships and maritime shipping companies.
For machinery equipped with a GPS transmission terminal, SmartAssist collects extensive data on operating conditions to optimize performance so you can multiply your work capacity.Commencing in 2013 for the Japanese agricultural and construction equipment markets, plans are underway for SmartAssist implementation in the marine pleasure and machine tool industries too.
Service Shops Acommodating for a Wide Array of Industries
Service shops are also equipped with state-of-the-art telemonitoring equipment. Through the instantaneous sharing of data between the center and local staff, we offer speedy services that ensure your downtime is kept to a minimum.
If an error occurs, the monitoring immediately notifies customer service staff or a technician who specializes in the respective field. Through collaboration with the Parts Center, you receive an accurate and speedy response minimizing interruptions to your work allowing you to maximize your productive potential.
Theft Deterence (for SmartAssist)
If your equipment's movement happens to exceed a defined area or it operates at an unspecified time, you will be notified by email and phone, without delay.Theft prevention combined with swift identification of irregularities gives you peace of mind. Full-time support for theft deterrence and early detection.
The center is equipped with a presentation room to spread the word about Yanmar's latest undertakings and services. Information is provided on Yanmar's unrelenting efforts to provide unparalleled levels of service.
Presentation on Remote Support Services
Tour of the monitoring room