About Service Award

"Yanmar Service Award" is an event for awarding Yanmar’s service staffs.
The outline of this award and the participating companies in 2020 are as follows.

Every year, Yanmar selects and commends excellent service staff not only in Japan but also around the world.
This commending event is the Service Award.
The scale of this award has expanded to dealers and distributors and is still rolling out.
We will continue to praise and enhance efforts of all service staff who are involved in Yanmar products and practice locally-based service around the world.

For all service staffs who maintain Yanmar products

Who is a service staff?

Not only the actual service person, but everyone involved in Yanmar's after-sales are collectively called the service staff.

Back Office | Field Staff | Training and Education

Leader's message

YANMAR GLOBAL CS CO., LTD.
President and CEO Kengo SHIBATA

In recent years, the global business environment has changed rapidly in the flow of "globalization" and "digital transformation".
Many of the products handled by the Yanmar Group are "production goods" that are indispensable for production activities in many fields. Therefore, stopping the customer's work due to machine down directly leads to a negative impact on the customer's business. Therefore, prompt and high-quality service activities, including timely preventive maintenance proposals, are becoming more and more important.
Yanmar Group has a vision of "maximizing a lifetime value that customers can obtain." To achieve this, we believe that creating an environment in which service staff who support customers on-site can work with peace of mind and satisfaction is a top priority.
We have positioned and developed this Service Award as one of our major pillars. We will continue to improve the quality of services of the Yanmar Group by self-improvement, and aim to be a group that customers choose permanently.

YANMAR CONSTRUCTION EQUIPMENT CO., LTD.
CEO Giuliano PARODI

In Yanmar, we want to facilitate and strengthen the relationship between the users and our distribution network and to provide consistently the best customer experience.
Many statistics demonstrate that up to 80% of the customer decision to buy the same brand from the same dealer is based on the aftermarket experience.
As customer expectations about service evolve continuously, as technology provides increasing opportunities, especially within the digital transformation, Yanmar Service
Award are a great forum of reflection, of sharing and of learning which highlight the importance the Yanmar Group dedicates to the subject of customer and aftermarket experience.

Map of Nominees

Japan

  1. YANMAR CONSTRUCTION EQUIPMENT CO., LTD.
    Japan

    Construction

  2. YANMAR AGRI JAPAN CO., LTD.
    Japan

    Agriculture

  3. YANMAR MARINE SYSTEM CO., LTD.
    Japan

    Engine

  4. YANMAR ENGINEERING CO., LTD.
    Japan

    Engine

  5. YANMAR ENERGY SYSTEM CO., LTD.
    Japan

    Energy Systems

  6. YANMAR GREEN SYSTEM CO., LTD.
    Japan

    Agriculture

North America / Latin America

  1. YANMAR AMERICA CORPORATION
    Americas

    AgricultureConstructionEnergy SystemsEngineMarine

  2. YANMAR SOUTH AMERICA INDUSTRIA DE MAQUINAS LTDA.
    Brazil

    AgricultureConstruction

Europe / Middle East

  1. YANMAR COMPACT Germany GmbH
    Germany

    Construction

  2. YANMAR CONSTRUCTION EQUIPMENT EUROPE S.A.S.
    France

    Construction

  3. YANMAR EUROPE B.V.
    Netherlands

    AgricultureEnergy SystemsEngineMarine

  4. YANMAR MARINE INTERNATIONAL B.V.
    Netherlands

    Marine

Asia Pacific

  1. YANMAR ASIA (SINGAPORE) CORPORATION PTE. LTD.
    Singapore

    ConstructionEnergy SystemsEngineMarine

  2. YANMAR ENGINE (SHANGHAI) CO., LTD.
    China (Shanghai)

    ConstructionEnergy SystemsEngineComponent

  3. YANMAR AGRICULTURAL EQUIPMENT (CHINA) CO., LTD.
    China (Wuxi)

    Agriculture

  4. YANMAR AGRICULTURAL MACHINERY (KOREA) CO., LTD.
    Korea

    Agriculture

  5. YANMAR S.P. CO., LTD.
    Thailand

    AgricultureConstructionEngine

  6. PT. YANMAR DIESEL INDONESIA
    Indonesia

    AgricultureEngine

  7. YANMAR MYANMAR CO., LTD.
    Myanmar

    Agriculture

  8. YANMAR INDIA PRIVATE LIMITED
    India

    Engine

  9. YANMAR COROMANDEL AGRISOLUTIONS PRIVATE LIMITED
    India

    Agriculture